Crown Heights Medical CentreTel: 01256 329021
Lychpit SurgeryTel: 01256 469677
If you live within our practice area you are welcome to register with us and our reception staff will be happy to guide you through the procedure. Eligibility can be quickly confirmed from your address so please provide proof by way of a recent utility bill. We also require one form of photographic ID such as a passport or driving licence. Please come to the surgery before 17:30, in special circumstances registration after 17:30 may be arranged.
The surgery accepts that some patients like to remain with their preferred GP, whereas some patients like to see a same sex doctor for personal issues or it may be that they just feel it is easier for them to speak with a particular doctor. None of the doctors mind patients seeing other doctors in fact the doctors would rather the patients feel most 'at ease' as possible. The allocation of your ‘preferred GP’ will be dependent on the current list sizes of the individual GP.
Every effort will be made to allocate patients to the GP of their choice. However, this may not always be possible. We would ask you to see the same doctor however wherever possible for each episode of treatment. This helps us to help you.
If you do not have a medical card you will need to complete a registration form (GMS1). We also ask patients to complete a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor. Please ask Reception for the forms.
Medical treatment is available from the date of registration. Please contact reception for further information
Please be aware that we have a catchment area, patients outside of this will not be able to register here. To see if you are inside of our catchment please select the Catchment Area tab above.
Adult Registration Form
Data sharing leaflet
Dr Victoria Boyd MB BCh MRCGP DRCOG DFSRHDr Andrew Cole BSc MB BS D(Obst) RCOG Registered 1985Dr Dawn Coxhead BM MRCGP DFFP Registered 1993Dr Felicity Groom BM DCHDr Graham Hullah MB BS MRCGP DRCOG Registered 1988Dr David Knight BSc MB BS MRCP MRCGP DCH Registered 1982Dr Vital Sijbers MD Registered 2003Dr Richard Trueman MB ChB MRCGP Registered 1987Dr Masum Meah MBBS BSc DRCOG MRCGP MRCP Dr Matthew Nisbet BM MRCGP Registered 2002
Dr Sam Wild MB BCh MRCGP
Dr Euphan Hunter MB BS MRCGP Registered 1987Dr Ros Meacher BSc BM DRCOG DFFP MRCGP Registered 2001Dr Usha Thankam MB BS DPMR, MRCP (Paeds)Dr Sarah Hebdon
Andrea GookOlwen HarrisonPen WilsonGabrielle BeesleyCaroline OramLynn Aldridge
Chez Oliver - ParamedicMichelle Shepherd – Healthcare Assistant
Lucie Oakley - Healthcare Assistant
Practice Manager Patient Services Manager
Paul Butterworth Mrs Jan Gower
To provide high quality patient care and best practice through the delivery of services which are timely, considerate and responsive to the needs of the patient population.
Welcome as a patient to Crown Heights Medical Centre. You have access to two surgeries and as you can see from the above a large number of clinicians.
We trust that you will be happy with the services available from us.
Surgery Opening Times
Telephone lines 8.00 am – 6.30 pm Monday – Friday
8.00 am – 6.00 pm Monday – Friday
Making an appointment with the Doctor or Nurse
You can make an appointment to see a Doctor by phoning the surgery, by using the practice website or directly at reception. Appointments with a Nurse can be made either by phone or at reception.You can see any Doctor you wish, but we generally advise that for ongoing problems you should try to maintain continuity by seeing the same Doctor. This will often be the Doctor with whom you are registered.
If you feel your problem can easily be dealt with on the phone, please let the Receptionist know and they will arrange for a Doctor to phone you.
For Same Day Appointments all patients will require a telephone triage appointment first.This will also apply to patients that walk-in. Following the Telephone Consultation the GP can offer a face to face appointment if appropriate. If a face to face appointment is not required additional services may be signposted. Please note that Telephone Triage is not for;PrescriptionsFit (Sick) NotesExisting ProblemsNon Urgent Problems
All Prescription and Fit Note requests will be processed by our Admin Team in line with our published turnaround times.Existing and non-urgent problems will require a routine pre-bookable appointment.
If you are too unwell to come into the surgery and you require a home visit we would appreciate if, when possible, you could phone the surgery before 11.00am. Home visits do use up a lot of time, so we ask that whenever possible, please come into the surgery.
Out of Hours Care - NHS 111
Out of hours care can be accessed by dialling 111.
You can also use the 111 service for advice with minor illness 24 hours a day.
111 is free from U.K mobiles and landlines.
Think carefully before dialling 999. Situations where this may be appropriate are:
* If the patient is unconscious* If the patient has had a suspect heart attack or stroke* If they are seriously injured or fractured bones suspected* If they are bleeding heavily
The main surgery is easily accessible from the bus and train stations. There is limited car parking at Crown Heights Medical Centre for short stay (60 minutes) and disabled patients. Access to the surgery from the car parks is via a lift. Unlimited parking is also available at Festival Place Car Park on Level B (this is not free). The surgery is accessed by a short walk across the footbridge which crosses Churchill Way.
Lifts are available in the surgery, should you require them.
The branch surgery is located above the Tesco Express store in Lychpit and adjacent to the Lychpit Community Hall. You can access the surgery via public transport, walking or by car. There is a free unrestricted car park available.
There are a number of ways you can request a repeat prescription.The most convenient is via our website:
You can also request a repeat prescription at reception or via the post. If you wish for the prescription to be sent back to you, please supply a stamped addressed envelope. You can take advantage of the Pharmacy Collection and Delivery Service, which is arranged by yourself at your local pharmacy. When a repeat prescription is requested by any of these methods, it will take two working days to process your request and three working days over a Bank Holiday.
You can also email us giving your full name and date of birth along with which medication you require to email address firstname.lastname@example.org
Crown Heights Medical Centre is a Training Practice
We are a Training Practice and, as such, frequently have attached GP Registrars and Medical Students. GP Registrars are fully qualified Doctors who hold their own surgeries. You will occasionally be asked if you would be happy to see a Medical Student. Under such circumstances, the consultation will be fully supervised. You will always be given the opportunity to decline.
We are always pleased to receive suggestions that you may have as to how you feel that we could improve the Practice. If you do have a complaint to make, please write to your own Doctor or the Practice Manager. We assure you that complaints are always taken seriously and we will follow a formal complaints procedure.
Feedback can also be given through the NHS Choices website www.nhs.uk
The North Hampshire Hospital (01256) 473202Hantsdoc (0118) 9365592GU Clinic (01256) 313333Phoenix (01256) 392500Samaritans 0845 790 9090CRUSE (01344) 411919Basingstoke Counselling Service (01256) 843125Maternity Department (01256) 313351District Nurses (01256) 810683Health Visitors (01256) 376558
We are fortunate to have working within the practice doctors who can understand and speak the following languages:
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
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